Return Policy:
- Timeframe: Customers can return products within a specific period (e.g., 7 days from delivery).
- Reasons for Returns:
- Damaged items
- Wrong item delivery
- Expired items
- Return Process:
- Customers should initiate returns via WhatsApp, phone call, or the online customer support available on fertileveda.in (“Contact Us” tab).
- Refunds (full or partial) or credit coins can be initiated after our customer care team assesses the situation and follows our guidelines.
- Return initiation is contingent upon confirming that the error or mistake is from FertileVeda’s side.
Cancellation Policy:
- Before Shipment: Customers can cancel orders until the order hasn’t left our facility.
- Refunds:
- Refunds will be processed within 10 business days to the original payment method. Alternatively, credit coins can be issued as per the customer’s preference.
Customer Service:
Customers can reach out via WhatsApp, phone call, or the online customer support on fertileveda.in for any assistance or queries.
